Shipping

How much does shipping cost within Australia & New Zealand?

Shipping costs are an unnecessary evil in the world of online shopping and as much as we’d love to be a high volume online store able to offer free shipping, we believe it’s best to give a personalised service that lines up with our boutique store for a flat fee of $7 per order.

How much does shipping cost for orders outside Australia & New Zealand?

We love receiving orders from all around the world so keep them coming!  We use a local postal service that will send your package via air fright so it’ll be with you as soon as possible.  Our International flat shipping fee is $12 per order.

Where are your products located?

All the products available through the online store are held in our warehouse located in Australia.  This means that the stock has already been manufactured and is ready and waiting for you to place your order so we can send it to you as quickly as possible.

When will my order be shipped?

We will ship your package out within 48 hours of receiving your successful order.  Occasionally there may be an additional days delay depending on public/bank holidays that occur in Australia.  Should their be any delay on shipping your order, you will be notified as soon as possible.

How long will it take for my order to arrive?

Shipping times will vary between location and postal service providers.  The below is a good guide of shipping times world wide.

  • Australia:  3 – 5 working days
  • New Zealand: 3 – 5 working days
  • North America:  5 – 7 working days
  • United Kingdom: 7 – 10 working days
  • Asia: 5 – 7 working days
  • Rest of World: 7 – 14 working days

When will my pre-sale order be shipped?

From time to time we may offer products for pre-sale.  This means the product is in the final stages of manufacturing.  Before you make any pre-sale commitment you will be well informed as to the expected shipment date.  Once the item has been shipped, the above shipping times apply.

International Taxes & Fees

Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. Please contact your local customs office should you have any concerns about additional shipping/tax/duty changes in your country.